The Lodge Casino - IT Technical Support Analyst - Level I
Company: Jacobs Entertainment, Inc.
Posted on: January 16, 2022
General Summary of Job DutiesUnder general supervision, performs
a variety of computer systems administration and support tasks,
including analyzing, constructing, documenting, testing,
maintaining, troubleshooting and supporting of PC hardware,
operating systems, software applications, peripherals, and
communication devices for the entire organization. Performs a
variety of tasks. Principle Responsibilities and Duties -Maintain a
high quality of guest service according to Jacobs Entertainment,
Inc. Mission Statement and F.A.S.T. Track Values Statement.
-Ability to work with users diplomatically and skillfully.
-Exercises judgment and decision making in the diagnosis and
resolution of computer hardware and software problems. -Performs
full range of work assigned and works with some independence and
initiative. -Enforces IT policies as it relates to financial
systems and takes appropriate course of action. -Installs and
maintains database hardware and software. -Organizes work, sets
priorities and meets critical time deadlines. -Participates in team
meetings, providing input and suggestions. Participates in setting
short and long terms goals. -Monitors systems to ensure compliance
with company and governmental policies. -Provide written
documentation of all duties. -Thorough knowledge of applicable
Company and departmental policies and procedures as well as the
willingness to learn and follow any policy or procedure that may be
introduced in the future. -Adhere to all appearance and uniform
standards. -Maintain an open line of communication with Management.
-Maintain a positive and professional demeanor during all
interactions with guest, fellow Employees, and Vendors. -Ability to
accept performance feedback in a professional manner. -Regular
attendance to all scheduled shifts is considered an essential
function of the job. -Arriving on-time for all scheduled shifts is
considered an essential function of the job. -Carry out other such
duties as may be assigned or requested.
Keywords: Jacobs Entertainment, Inc., Aurora , The Lodge Casino - IT Technical Support Analyst - Level I, Hospitality & Tourism , Aurora, Colorado
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