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The Lodge Casino - IT Technical Support Analyst - Level I

Company: Jacobs Entertainment, Inc.
Location: Aurora
Posted on: January 16, 2022

Job Description:

General Summary of Job DutiesUnder general supervision, performs a variety of computer systems administration and support tasks, including analyzing, constructing, documenting, testing, maintaining, troubleshooting and supporting of PC hardware, operating systems, software applications, peripherals, and communication devices for the entire organization. Performs a variety of tasks. Principle Responsibilities and Duties -Maintain a high quality of guest service according to Jacobs Entertainment, Inc. Mission Statement and F.A.S.T. Track Values Statement. -Ability to work with users diplomatically and skillfully. -Exercises judgment and decision making in the diagnosis and resolution of computer hardware and software problems. -Performs full range of work assigned and works with some independence and initiative. -Enforces IT policies as it relates to financial systems and takes appropriate course of action. -Installs and maintains database hardware and software. -Organizes work, sets priorities and meets critical time deadlines. -Participates in team meetings, providing input and suggestions. Participates in setting short and long terms goals. -Monitors systems to ensure compliance with company and governmental policies. -Provide written documentation of all duties. -Thorough knowledge of applicable Company and departmental policies and procedures as well as the willingness to learn and follow any policy or procedure that may be introduced in the future. -Adhere to all appearance and uniform standards. -Maintain an open line of communication with Management. -Maintain a positive and professional demeanor during all interactions with guest, fellow Employees, and Vendors. -Ability to accept performance feedback in a professional manner. -Regular attendance to all scheduled shifts is considered an essential function of the job. -Arriving on-time for all scheduled shifts is considered an essential function of the job. -Carry out other such duties as may be assigned or requested.

Keywords: Jacobs Entertainment, Inc., Aurora , The Lodge Casino - IT Technical Support Analyst - Level I, Hospitality & Tourism , Aurora, Colorado

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