Guest Services Representative
Company: WoodSpring Suites Aurora Denver Airport
Location: Aurora
Posted on: November 22, 2021
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Job Description:
Nationwide Hotel Management Company, LLC. (NHMC) is a full
service hotel management company specializing in the economy and
select service segments of the hospitality industry, with services
focused on the extended stay segment. NHMC has been recognized as
one of the 30 Top Hotel Companies by Hotel Management magazine.
With over 120 hotels under management throughout the United States,
NHMC is one of the country's largest hotel management companies,
and largest within the Choice Hotels family of brands. Founded in
2003 and reorganized in 2018 NHMC is based in Wichita, Kansas. With
"People First" as it's guiding principle, the company has over
1,150 associates and growing. Please visit www.nationwidehmc.com to
learn more about our organization and to view additional career
opportunities. This position is located at a WoodSpring Suites
Hotel.
Part-time employees are eligible for both Traditional and Roth 401K
with up to a 4% company match!
$350 Bonus Details:
-$150 hiring bonus after 90 days of employment
-$200 additional hiring bonus after 180 days of employment
Position Summary
Ensure that guests receive outstanding customer service according
to company and brand standards. Greets guests, assists them with
check-ins and check-outs, registers and assigns rooms, issues room
keys/cards, transmits and receives messages, keeps records of
occupied rooms and guest accounts, makes and confirms reservations,
presents statement to and collects payments from guests as well as
ensuring that guest payments are collected and processed in a
reliable and timely manner.
Ensures that all service provided are consistently prompt and
courteous and meet high standards of quality to ensure guest
satisfaction and repeat business. Inspects guest rooms and public
spaces to ensure compliance and to confirm rooms and property are
guest ready. Responds to all emergency situations (police, fire,
emergency responder, weather, building - electrical outage, water
line breaks, etc.) in a timely manner.
Cleans the lobby and public restroom; washes and folds laundry; and
assists other staff in preparing check outs to be guest ready.
Position Type and Expected Hours of Work
This is a part-time position with rotating weekday and weekend
shifts. Employees in this position may be asked to take overnight
on-call shifts from time to time.
Required Education and Experience
--- High school diploma or equivalent.
--- Prior guest service experience preferred.
--- Must have computer skills including the ability to access and
accurately input information into a computer system including
Microsoft Office Suite and the Hotel PMS system.
--- Excellent oral and written communication skills.
--- Friendly, cooperative manner and patience in dealing with
customers and staff.
--- Must maintain a professional appearance and demeanor.
--- Self-starter with the ability to prioritize and handle multiple
projects and meet deadlines under pressure.
--- Strong organizational time management skills and
problem-solving skills.
Pay Range - $11.63-$15.16
Bonus:
Eligible for bonus based on hotel guest satisfaction survey result
scores, passing quality inspections, and for employees who aide the
hotel in sales program.
Keywords: WoodSpring Suites Aurora Denver Airport, Aurora , Guest Services Representative, Hospitality & Tourism , Aurora, Colorado
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