Guest Services Representative Lead
Company: WoodSpring Suites Aurora Denver Airport
Posted on: November 22, 2021
Nationwide Hotel Management Company, LLC. (NHMC) is a
full-service hotel management company specializing in the economy
and select service segments of the hospitality industry, with
services focused on the extended stay segment. NHMC has been
recognized as one of the 30 Top Hotel Companies by Hotel Management
magazine. With over 120 hotels under management throughout the
United States, NHMC is one of the country's largest hotel
management companies, and largest within the Choice Hotels family
of brands. Founded in 2003 and reorganized in 2018 NHMC is based in
Wichita, Kansas. With "People First" as it's guiding principle, the
company has over 1,150 associates and growing. Please visit
www.nationwidehmc.com to learn more about our organization and to
view additional career opportunities. This position is located at a
WoodSpring Suites Hotel.
Part-time employees are eligible for both Traditional and Roth 401K
with up to a 4% company match!
Directs and controls the activities in the lobby and front desk
area to ensure that guests receive outstanding customer service
according to company and brand standards. Directs other employees
and prioritizes job duties when General Manager (GM) is away from
Greets guests, assists them with check-ins and check-outs,
registers and assigns rooms, issues room keys/cards, transmits and
receives messages, keeps records of occupied rooms and guest
accounts, makes and confirms reservations, presents statement to
and collects payments from guests as well as ensuring that guest
payments are collected and processed in a reliable and timely
Ensures that all service provided are consistently prompt and
courteous and meet high standards of quality to ensure guest
satisfaction and repeat business. Inspects guest rooms and public
spaces to ensure compliance and to confirm rooms and property are
guest ready. Responds to all emergency situations (police, fire,
emergency responder, weather, building - electrical outage, water
line breaks, etc.) in a timely manner.
Cleans the lobby and public restroom; washes and folds laundry; and
assists other staff in preparing check outs to be guest ready.
Position Type and Expected Hours of Work
This is a full-time benefit eligible position with rotating weekday
and weekend shifts. Employees in this position may be asked to take
overnight on-call shifts from time to time.
6-10 employees in absences of GM.
Required Education and Experience
-High school diploma or equivalent, college degree preferred.
-A minimum of 2 years of prior guest service experience required,
in a hotel preferred.
-Must maintain a valid state issued driver's license.
-Must have computer skills including the ability to access and
accurately input information into a computer system including
Microsoft Office Suite and the Hotel PMS system.
-Excellent oral and written communication skills.
-Friendly, cooperative manner and patience in dealing with
customers and staff.
-Must maintain a professional appearance and demeanor.
-Self-starter with the ability to prioritize and handle multiple
projects and meet deadlines under pressure.
-Strong organizational time management skills and problem-solving
Pay Range - $17.78-$24.13
Eligible for bonus based on hotel guest satisfaction survey result
scores, passing quality inspections, and for employees who aide the
hotel in sales program.
Keywords: WoodSpring Suites Aurora Denver Airport, Aurora , Guest Services Representative Lead, Hospitality & Tourism , Aurora, Colorado
Didn't find what you're looking for? Search again!