Client Concierge Support / Assistant Coordinator

Company: 828 Venue Management Company
Location: Aurora
Posted on: February 24, 2021

Job Description:

828 Venue Management Company is the nation's fastest growing network of inspiring event venues with unique concepts that attract events of all types. SKYLIGHT, 828's venue in Denver, CO launched 2017. 828 has seven locations in six different states nationwide.
Playing a vital role in the customer experience, the Client Concierge Support/Assistant Coordinator is responsible for working directly with clients to ensure a positive brand image and seamless event experience. The position is also responsible for client and event management on the day of through event completion. These responsibilities can include, but are not limited to, front of house assistance and venue representation for vendors and guests, wedding ceremony rehearsals, d--cor installs and tear down, and timeline execution. This role will act as the liaison between all parties onsite and the Client Concierge to ensure SKYLIGHT packages and service workflows are executed appropriately.
This position is fast-paced and provides tremendous opportunity to be a part of an ambitious team. Effectively communicating in both written and verbal form will be essential in this position. Being detail oriented while having a strong organizational background will ensure success in prioritizing and meeting deadlines.
ESSENTIAL DUTIES & RESPONSIBILITIES
VENUE & EVENT MANAGEMENT:-- Set-up and/or execute venue services such as event coordination, scissor lift, photo booth and any other additional venue features; manage and set up appropriate services on event day-- Venue representative on event day for clients, vendors and their guests-- Work directly with clients, vendors and guests on event day to address venue related questions or concerns to ensure customer satisfaction and prompt problem resolution-- Knowledgeable in venue services, operations, and contract terms to ensure event success-- Onsite for events from load in until scheduled timed of departure-- Host rehearsals with clients-- Review and complete detailed event specific BEOs for Event Manager-- Ensure venue cleanliness prior to and post events-- Create and compile digital media and document on social media outlets-- Complete ad hoc requests from Client Concierge
COORDINATION:-- Review detailed timelines of applicable client events (rehearsal, event day, load out)-- Review event diagrams, including off-site ceremonies-- On-site representing client and venue from rental start time, until load out completion-- Remain knowledgeable of industry trends, local laws, and competition-- Check-in, manage, and check-out vendors onsite-- Host and run ceremonies, both on and off property-- Receive client rental orders on day of
SKILLS & REQUIREMENTS:-- 1+ years of event venue or event coordination experience-- Strong knowledge of commonly used concepts, practices and procedures in an event venue-- Ability to crowd control, and regularly mediate stressful situations, often involving intoxicated guests-- Must be at least 21 years of age-- Passion for building a great team and ensuring customer satisfaction-- Microsoft Office Suite knowledge-- Strong written communication skills-- Ability to troubleshoot problems with immediate resources, multi-task and delegate-- Must have reliable transportation, cell phone and working computer-- Must be able to stand for long periods of time-- Must wear black clothing during events-- Ability to regularly lift and/or move up to 50 pounds
COMPENSATION:-- Hourly, paid bi-monthly-- Position is eligible for overtime-- SKYLIGHT cannot guarantee the number of hours or events scheduled

Keywords: 828 Venue Management Company, Aurora , Client Concierge Support / Assistant Coordinator, Hospitality & Tourism , Aurora, Colorado