Client Concierge Support / Assistant Coordinator
Company: 828 Venue Management Company
Location: Aurora
Posted on: February 24, 2021
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Job Description:
828 Venue Management Company is the nation's fastest growing
network of inspiring event venues with unique concepts that attract
events of all types. SKYLIGHT, 828's venue in Denver, CO launched
2017. 828 has seven locations in six different states
nationwide.
Playing a vital role in the customer experience, the Client
Concierge Support/Assistant Coordinator is responsible for working
directly with clients to ensure a positive brand image and seamless
event experience. The position is also responsible for client and
event management on the day of through event completion. These
responsibilities can include, but are not limited to, front of
house assistance and venue representation for vendors and guests,
wedding ceremony rehearsals, d--cor installs and tear down, and
timeline execution. This role will act as the liaison between all
parties onsite and the Client Concierge to ensure SKYLIGHT packages
and service workflows are executed appropriately.
This position is fast-paced and provides tremendous opportunity to
be a part of an ambitious team. Effectively communicating in both
written and verbal form will be essential in this position. Being
detail oriented while having a strong organizational background
will ensure success in prioritizing and meeting deadlines.
ESSENTIAL DUTIES & RESPONSIBILITIES
VENUE & EVENT MANAGEMENT:-- Set-up and/or execute venue services
such as event coordination, scissor lift, photo booth and any other
additional venue features; manage and set up appropriate services
on event day-- Venue representative on event day for clients,
vendors and their guests-- Work directly with clients, vendors and
guests on event day to address venue related questions or concerns
to ensure customer satisfaction and prompt problem resolution--
Knowledgeable in venue services, operations, and contract terms to
ensure event success-- Onsite for events from load in until
scheduled timed of departure-- Host rehearsals with clients--
Review and complete detailed event specific BEOs for Event
Manager-- Ensure venue cleanliness prior to and post events--
Create and compile digital media and document on social media
outlets-- Complete ad hoc requests from Client Concierge
COORDINATION:-- Review detailed timelines of applicable client
events (rehearsal, event day, load out)-- Review event diagrams,
including off-site ceremonies-- On-site representing client and
venue from rental start time, until load out completion-- Remain
knowledgeable of industry trends, local laws, and competition--
Check-in, manage, and check-out vendors onsite-- Host and run
ceremonies, both on and off property-- Receive client rental orders
on day of
SKILLS & REQUIREMENTS:-- 1+ years of event venue or event
coordination experience-- Strong knowledge of commonly used
concepts, practices and procedures in an event venue-- Ability to
crowd control, and regularly mediate stressful situations, often
involving intoxicated guests-- Must be at least 21 years of age--
Passion for building a great team and ensuring customer
satisfaction-- Microsoft Office Suite knowledge-- Strong written
communication skills-- Ability to troubleshoot problems with
immediate resources, multi-task and delegate-- Must have reliable
transportation, cell phone and working computer-- Must be able to
stand for long periods of time-- Must wear black clothing during
events-- Ability to regularly lift and/or move up to 50 pounds
COMPENSATION:-- Hourly, paid bi-monthly-- Position is eligible for
overtime-- SKYLIGHT cannot guarantee the number of hours or events
scheduled
Keywords: 828 Venue Management Company, Aurora , Client Concierge Support / Assistant Coordinator, Hospitality & Tourism , Aurora, Colorado
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