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VP Customer Success

Company: VirtualVocations
Location: Aurora
Posted on: February 10, 2024

Job Description:

A company is looking for a VP Customer Success to ensure customer engagement, success, retention, and growth.
Key Responsibilities:

Lead, expand, and mentor a high-performing Customer Success organization
Develop and maintain strong relationships with customers and deliver outcomes demonstrating ROI
Architect the customer success organization to scale and develop account plans resulting in upsell, cross-sell, and renewal opportunities

Required Qualifications:

Demonstrated experience in a Customer Success (or similar) role, managing relationships with large, global, and complex organizations
Experience identifying patterns in customer behavior or responsiveness that indicate early warning signals of churn or advocacy
Experience building and managing teams in a fast-paced and dynamic environment
Software development, SaaS, and technical experience and ability to speak to technical customers in their language
A track record of developing and mentoring great talent, and building and motivating high-achieving teams

Keywords: VirtualVocations, Aurora , VP Customer Success, Executive , Aurora, Colorado

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