-Prospect for new business through solicitation, networking,
-Improve hotel visibility by conducting outside sales
calls/blitzes, attending trade shows and market segment related
-Meet or exceed established monthly, quarterly and annual targeted
sales goals and profit margins
-Maintain an active list of accounts to ensure continuous
-Develop and execute monthly focused and aggressive action
-Administer catering operations to include, but not limited to,
guest service needs, soliciting accounts, negotiating contracts,
merchandising, planning, systems management and forecasting.
-Communicate event details and requirements with and provide input
to team members to execute catering events effectively.
-Evaluate guest needs and industry competitive set to provide input
for operational changes necessary to ensure guest satisfaction.
-Monitor client satisfaction scores in staff helpfulness, food
quality and overall event while leading by example to exceed brand
-Maintain regular attendance and a flexible schedule to accommodate
client's needs before and after events.
-Maintains high standards of personal appearance and grooming,
which include compliance with the dress code.
-Performs any other duties as requested by Director of Sales
Reasonable accommodations may be made to enable qualified
individuals with disabilities to perform the essential duties.
To perform the job successfully, an individual should demonstrate
the following competencies. Other competencies may be required.
Associate demonstrates a high QUALITY of work:
-Demonstrates accuracy and thoroughness.
-Monitors own work to ensure quality.
-Provides the best possible service to clients and customers
Associate demonstrates acceptable PRODUCTIVITY standards
-Meets or exceeds productivity standards.
-Produces adequate volume of work efficiently in a specific
Associate demonstrates excellent CUSTOMER SERVICE SKILLS
-Responds to requests for service and assistance.
-Demonstrates the desire and ability to provide high quality
service to both internal and external customers.
-Solicits customer feedback to improve service.
Associate demonstrates INITIATIVE
-Asks for and offers help when needed.
-Includes appropriate people in decision-making.
Associate demonstrates ACCOUNTABILITY for their job performance
-Takes responsibility for own actions.
-Performs work with little or no supervision; works
-Can be relied upon regarding task completion and follow up.
Associated topics: branch manager, leader, manager, principal,
sales executive, sales leader, sales management, sales manager,
shift lead, supervisor