Retail Assistant Manager - Montview
Company: TGS Global
Location: Aurora
Posted on: August 2, 2022
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Job Description:
DescriptionSummaryOur stores are where customers come to
"experience cannabis", and our Assistant Managers are vital to
delivering customer service while offering a distinctive shopping
experience that drives sales results. The Assistant Manager is
primarily responsible for supporting the management, maintenance,
and supervision of day-to-day retail operations activity of the
dispensary location. Focus areas include Compliance and Digital
Inventory, Customer Service (Retail Sales Floor), Customer Service
(Retail Products), or Processing & Physical Inventory. The
Assistant Manager will oversee all employees of the dispensary
location and assures daily business operations are conducted in
accordance with company policies and procedures and state
regulatory standards. Additional responsibilities of the Assistant
Manager may include interviewing, hiring, and training employees,
planning and directing work, appraising performance, rewarding and
disciplining employees, addressing complaints, managing inventory,
product and supply ordering, and resolving problems.Essential
Duties and ResponsibilitiesProvide outstanding, accurate customer
service to patrons by answering or appropriately directing
questions and concernsAssists the Retail General Manager and Retail
Operations Manager in all day-to-day operationsMeets operational
expectations and maintains high product quality standards by
following and upholding all of The Green Solution policies,
procedures and security protocols by adhering to the Retail
Operations Policy Guide, Employee Manual, and all other TGS
published materialsResponsible for following Retail Operations
Policy Guide to ensure consistent store operations across all
retail locations of The Green Solution brand; Creating brand
loyalty, brand consistency, and ensuring repeat guest
visitsInterfaces with vendors, Purchaser, and Security & Transport
personnel to coordinate purchase, delivery, and transfer of
marijuana products, retail products, equipment and supplies;
Ensuring par inventory levels are maintained at all
timesResponsible for monitoring all transactions and cash within
the retail store, including preparing bank deposits, counting
drawers and safe, making change for register coin safes, requesting
coinage for vault, and performing record keeping duties related to
all cash handling per TGS policy, as necessaryResponsible for
monitoring and using security cameras to maintain safety and
security of facility; Ensuring regulatory compliance and upholding
TGS operations standardsMaintains knowledge of all strains of
cannabis, edibles, concentrates, pre-rolls and accessories for sale
in the dispensaryUtilizes well-versed knowledge of cannabinoids and
how they affect the body and acts as a resource for all onsite
staff membersRetains thorough and comprehensive knowledge of guest
services, patient benefits, potency, contaminant and homogeneity
testing procedures and benefits, sales, discounts and promotions,
product pricing, TGS policy and procedure, Colorado state
regulations, HIPPA compliance, Colorado State Department of Health
Regulations, all functions of operations, and acts as a resource
for all onsite staff membersMonitors overall retail sales and
creates effective solutions to increase sales, including creation,
implementation and evaluation of promotions, discounts, and guest
benefitsResponsible for ensuring quarterly marketing changes are
executed; All in-store signage, promotional materials, menus,
and/or any other marketing assets are implemented per TGS
Plan-O-Gram and corporate design standardsProvide General Manager
coverage and performs duties and/or functions whenever GM is
scheduled off, on vacation, or during break times or meal
periodsResponsible for inventory control and ensuring state
mandated compliance; Performing all receiving, transferring,
reporting, reconciling and inventory management functions
dailyParticipate in corporate oversight of operations and
compliance, providing documentation, assisting Compliance
department with inventory counting and auditing, and reconciling
variances in state mandated inventory tracking and POS system,
according to TGS policies and Colorado state regulationsMonitors
sales floor for a variety of factors including but not limited to
flow, staffing needs, quality of service, inventory changes,
atmosphere, and security Responsible for executing The Green
Solution Exchange Policy, and maintaining knowledge of accessories
manufacturer warranties; Facilitating guest merchandise returns,
issuing account credits, and ensuring guest retention by performing
any reasonable accommodation to provide high-quality customer
serviceEnsures guest merchandise returns do not negatively impact
other guests or employee moraleProvides outstanding, accurate
customer service to guests by phone, answers phone with scripted
greeting, appropriately answers or directs patient questions and
concerns; providing information on available inventory, promotions,
general information, and making product recommendations, as needed
to support retail associate staff memberPerforms tracking functions
to monitor call volume, sales, and other statistics; May assist in
analyzing trendsProvides training, education, and guidance to all
Customer Service staff while acting as a leader and resource for
information; Ensures the delivery of concierge-level quality of
servicePerforms inventory management of marijuana products,
accessories, and apparel; Merchandises, rotates, and displays items
according to TGS policies, preventing the expiration of perishable
items ? Ensures all items are correctly priced in POS system and
have accurate price tags displayed on sales floorAbides by product
handling procedures, including safety and health policies, auditing
inventory, stocking, product storage, and maintaining packaging and
labeling standards; Ensuring security and health standards are met
at all timesEnsures cleanliness and organization of store,
overseeing the stocking of retail items and supplies, sweeping and
mopping, and restroom sanitizationEnsures cleanliness and
organization of retail storage areas, office and store supplies,
and any production areas of facilityOversees the quality and
rotation of marijuana sample jars and display flowers; Ensuring
marijuana products are merchandised and sold according to TGS
quality standardsActs as a liaison between the sales floor,
processing staff, and Management, communicating vital information
about inventory, staffing, and sales volume; Acts as an information
filter, ensuring appropriate use of the Chain of
Command;Responsible for actively listening, establishing rapport
with staff and guests, resolving conflicts, and overall
relationship building with staff, Management, and guestsLeads and
inspires staff to work as part of a team to ensure sales,
guest-satisfaction, and compliance goals are met by designated
timelinesAdheres to The Green Solution security protocol and
promotes safety for self, guests and coworkersAttends all meetings,
as scheduledFulfills job duties of any retail associate or support
position, as needed, to compensate for staffing shortages, meal or
break times, higher than normal sales volume, or to support general
operationsAll other job duties as assignedQualifications
EducationHigh School diploma or General Education Development (GED)
requiredAssociate or Bachelor's degree in any field preferred
TrainingMust maintain current knowledge and adhere to all policy
and regulations of The Department; Colorado State Department of
Health, Health Insurance Portability and Accountability Act
(HIPAA), and TGS ManagementRequired Skills & ExperienceExcellent
computer, mathematical, language and reasoning skillsBilingual
skills a plusRetail, operations and/or sales experiencePreferred
Skills & ExperienceKnowledge of Colorado marijuana laws, The
Department regulations, and Colorado State Department of Health
regulations requirements; previous marijuana industry experience
preferred with priority given to candidates with experience in
Colorado licensed facilitiesOther Requirements Physical
RequirementsMust be able to individually lift up to 25 lbs.Must be
able to sit, stand, stoop, crouch, reach and lift for long periods
of time **Reasonable accommodation(s) may be made to enable
individuals with disabilities to perform the essential
functionsWork RequirementsMust be able to work in a retail
environment with moderate to loud noise levelMust be able to work
in retail, manufacturing, or production facilities with moderate to
loud noise level and changing working conditions. May require use
of safety equipment or personal protective equipment, as
neededEmployee must meet and maintain the requirements of the
Colorado Department of Health for employment in the dispensary
centerMust be able to pass criminal background check with NO prior
felonies of any kind Occasionally requires local travel, as
needed
Keywords: TGS Global, Aurora , Retail Assistant Manager - Montview, Executive , Aurora, Colorado
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