Dental Technical Support Manager - West
Company: ClearChoice Dental Implant Centers
Location: Aurora
Posted on: June 18, 2022
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Job Description:
Job DescriptionTechnical Support ManagerDEPARTMENT: National
Dental LaboratoryREPORTS TO: Director, Technical SupportSTATUS:
Salary, ExemptTravel: 70%Department Mission:We are dedicated to
developing our network technicians to achieve their highest desired
potential. We bring an elevated level of support and guidance to
encourage the development of our network and to be an active part
of providing superb laboratory service to our clinicians and the
Platform of Hope. Position Summary:In this position, you will use
your strong expertise in dental technology to develop and implement
best practices in our dental laboratories. You will teach and coach
the next generation of professional dental technicians. You will
serve as an expert consultant to the Center GM, Doctor and Lab
Manager to make changes to technical processes, lab organization,
and equipment needs to optimize operational efficiencies and
maximize the patient experience.Duties and Responsibilities:Advise
and teach new dental technicians Infection Control, PPE, HIPAA, and
OSHA Safety Compliance Standards. This requires a deep
understanding and expertise in these areas.Teach and coach new
dental technicians about the manufacturing and fitting of all
aspects of full-arch dental prosthetics including accurate
manufacturing and articulation of implant models, setting of
denture teeth, denture processing and all related components and
processes.Teach and coach new dental technicians the fundamentals
of dental technology, various occlusal schemes, and dental
classifications, and specific ClearChoice technical processes.Teach
technicians laboratory processes that coincide with ClearChoice
Best Practices while explaining the why behind the process. Manage
preventative maintenance programs of all laboratory facilities,
equipment, and instrumentsServe as an expert consultant to the
Center GM, Doctor, and Lab Manager/ Lead Technician to quickly
analyze the opportunities of the lab and recommend and implement
process improvements to ensure an optimal patient
experienceEstablish and maintain relationships with vendors and
internal business partners necessary for the overall function of
our business Develop and deliver training in Hope RX, DWF, and
leadership training programsDevelop the technical and leadership
excellence of the dental technicians in your centers by coaching
and guiding construction, implementation, and follow through of
individual development plans (IDP).Support a positive culture with
dental technicians and clinical staff by role modeling respectful
and appropriate working relationships.Occasionally provide
in-center production support if all other traveling lab resources
are unavailable or when emergency situations arise requiring
additional laboratory production support.Be a positive role model
and proponent of CCMS Key Initiatives and provide feedback to
improve the user experienceManage a team of Traveling Lab
Technicians and fill the needs of the centers requesting support
through a digital request format and ensure the team stays on
budget.Education and Experience:Strong willingness to recommend,
develop and learn new processes and procedures is critical to the
success of your roleA business degree is preferred, but not
requiredCDT in Implants or Complete Dentures must be completed
within 1 year of start dateA minimum of ten years of hands-on
technical experience with at least 3 years serving in a technical
supervision or management capacity within a direct-reporting
structure.Qualified candidates should have experience and be
proficient in full-arch hybrid restorations, complete dentures,
overdentures and implant based restorative techniques and have
strong knowledge of dental science and anatomy and
esthetics.Knowledge of OSHA requirements within a lab
environmentProficient in G-Suite and Microsoft Office Basic
accounting/budgeting skills, ability to read and complete monthly
expense tracking and reporting Maintain only the highest degree of
professionalism and communicate clearly in both written and verbal
forms of communication. Operate computers and standard office
applications such as web browsers, word processors and Spreadsheet
software applications as well as dental laboratory specific
applicationsStrong interpersonal skills, demonstrated through
positive relationships and interactions with doctors, general
managers, clinical and non-clinical staff, and dental lab managers
and technicians.Physical Requirements:Must reside within the US,
and be within 30 minutes of a major airportStandard Monday-Thursday
workweek. May involve Travel on Sunday and/or Friday should the
need arise.Regularly required to work in an office environment at
both his/her own and others desks/officesRequired daily to walk the
floor and be available to help wherever neededMust be able to
regularly lift and/or move up to 50 poundsQuickly identify safety
placards and hazardous situations to avoid or minimize injuries and
property damageUse small tools and equipment which require good
manual dexterityCompensation and Benefits:$85,000- $95,000 base
compensationIn addition to your base compensation, you will be
eligible to receive a bonus (bonuses are merit based). Medical
Insurance Coverage, Dental Insurance Coverage, Vision Insurance
Coverage, Retirement Plan (401K) options are provided as an
additional benefit of employment with ClearChoice.Powered by
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Keywords: ClearChoice Dental Implant Centers, Aurora , Dental Technical Support Manager - West, Executive , Aurora, Colorado
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