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Event Services Manager

Company: Marriott International, Inc
Location: Aurora
Posted on: January 16, 2022

Job Description:

Posting Date Jan 11, 2022
Job Number 22004286
Job Category Event Management
Location Gaylord Rockies Resort & Convention Center, 6700 North Gaylord Rockies Boulevard, Aurora, Colorado, United States
Brand Gaylord Hotels
Schedule Full-Time
Relocation? N
Position Type Management
Located Remotely? N
Gaylord Hotels is a multi-location hospitality brand guided by a single focus: extraordinary meetings and conventions. From guest rooms and meeting space, to entertainment and dining all in a self-contained environment, Gaylord Hotels makes meeting planning easy and provides attendees great networking opportunities. As a Gaylord Hotels STAR, you'll bring your warm smile, genuine excitement and a "consider it done" spirit to work. In return, you'll experience the rewards of growing your career among a team of professionals with a passion for excellence. Ready for a change? Take the initiative. Enjoy the Rewards.

Assists in supervising team while personally assisting in the physical set up of the function rooms (e.g., tables, chairs, dance floors, podiums, etc.) and executing events based on requirements and standards. Assists in developing and directing team to provide consistent, high quality service. Communicates performance expectations and trains staff in processes. Monitors and controls financial and administrative responsibilities including asset protection.
Education and Experience

  • High school diploma or GED; 3 years experience in the event management, food and beverage, or related professional area.
    Supporting Event Services Operations
    • Ensures Red Coat program is in place in accordance with Catering Event Service minimum standard.
      • Delegates tasks to ensure room sets are "on time" and meet Event Service Standards.
        • Manages departmental inventories and assets including par levels and maintenance of equipment.
          • Projects supply needs for the department (e.g., pads, pens, candy jars, bottled water/water pitchers).
            • Ensures candy rotation on all meeting room sets (if applicable).
              • Establishes consistent standards for regular meeting room sets and VIP meeting room sets.
                • Conducts function room inspections prior to each function to ensure the room is set according to specifications.
                  • Maintains cleanliness and sanitation standards in all banquet operation areas.
                    • Coordinates routine maintenance to ensure a quality meeting facility.
                      • Acts as a liaison between Banquets, Event Planning, Event Delivery teams and the group contact throughout the event.
                        • Coordinates the necessary departments to maintain the meeting room standards.
                          • Reviews the Diary weekly to ensure space maximization.
                            • Ensures function rooms are set according to event documentation (Banquet Event Orders, resumes, etc.) and customer requirements.
                              Providing Exceptional Customer Service
                              • Makes presence known to customer at all times.
                                • Stays available to solve problems and/or suggest alternatives to previous arrangements.
                                  • Sets a positive example for guest relations.
                                    • Interacts with guests to obtain feedback on product quality and service levels.
                                      • Responds to and handles guest problems and complaints.
                                        • Empowers employees to provide excellent customer service.
                                          Conducting Human Resources Activities
                                          • Sets service goals for event service supervisors and employees in order to achieve Event Planner satisfaction goals.
                                            • Ensures employees understand expectations and parameters.
                                              • Attends and participates in all pertinent meetings.
                                                • Leads shifts and actively participates in the servicing of events.
                                                  • Communicates and executes departmental and property emergency procedures and ensures staff are trained in safety procedures.
                                                    • Conducts monthly department meetings with Event Service staff.
                                                      • Schedules employees to ensure shift coverage and meet business demands and productivity goals; critiques any variances.
                                                        This position offers health care benefits, flexible spending accounts, 401(k) plan, accrued paid time off (including sick leave), life insurance, disability coverage, other life and work wellness benefits and may include incentive compensation. Benefits and incentive compensation may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions. The salary range for this position is $39,413 to $73,701 annually.
                                                        Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Keywords: Marriott International, Inc, Aurora , Event Services Manager, Executive , Aurora, Colorado

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