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Customer Service Manager

Company: EchoPark Automotive
Location: Aurora
Posted on: January 12, 2022

Job Description:

Job Description

Who We Are:

The EchoPark Guest Service Specialist in Centennial, CO manages the guest experience after the sale of the vehicle. The Guest Service Specialist assists the Experience Manager and General Manager in reaching desired targets for guest satisfaction as measured at EchoPark through NPS and online reviews.

What You'll Do:

  • Ensure the guest's happiness and their likelihood to recommend EchoPark to others.
  • At all times act as the owner of the company/guest communication. Own the guest's concerns until you've resolved any issues and/or met the guest's needs
  • Answer and return all guest phone calls and emails in a timely, friendly manner
    What We're Looking For:
    • Work habits that are guest-centric
    • Commitment to guest happiness
    • Excellent written and verbal communication skills (email, web, phone, in-person)
    • Strong, creative problem-solving skills
    • Experience with guest feedback (surveys, online reviews, et al) a plus
    • Pay: $42K/year plus bonus
      Additional Information

      All your information will be kept confidential according to EEO guidelines.

Keywords: EchoPark Automotive, Aurora , Customer Service Manager, Executive , Aurora, Colorado

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