Leasing Manager

Company: The X Company
Location: Aurora
Posted on: April 10, 2021

Job Description:

As the premier consumer facing brand in the residential rental space, The X Company offers its members an unparalleled social and culture lifestyle experience at attainable price points through providing purpose built real estate developments designed to create and activate community. X projects are typically equipped with professionally managed coworking spaces, fitness clubs with best in class wellness programs, food and beverage offerings and events, as well as coliving apartments for rent.
X's project pipeline currently spans seven markets, over $1B of construction activity, and some 10,000+ beds. It's a home, it's a gym, it's a work space, it's energizing experiences, it's a pool bar, and your new network. It's an X.
The Leasing Manager is a business leader who dominates customer service. They oversee the onsite leasing functions and direct all sales efforts for the residential apartments in the community, ultimately responsible for the success or failure of the leasing process. In some ways, the Leasing Manager is the most front-facing member of the team, willing to drop anything and everything for a new prospect or existing customer. The Leasing Manager is a quick thinker and a super resourceful do-er with a customer obsessed mindset.
RESPONSIBILITIES:

• Eats, sleeps, and breathes customer success and manages the on-site team's focus around customer satisfaction
• Manages the Leasing Team; ultimately responsible for ---pricing, competitor analysis, and managing vacancy. In addition, oversees the ---prospective resident process including scheduling and showings, follow up, and closing the deal
• Responsible for actively training and developing a team of four Leasing Success Associates in accordance with The X Company's Leasing Process. Provide feedback to improve efficiencies
• Responsible for managing the sales CRM, and ensures all leasing traffic is entered and catalogued correctly
• Tracks and evaluates all external advertising (ILS, Social Media, Non-traditional ILS sites) and fixes any issues immediately
• Actively demands customer service and follow up excellence from Leasing Success Associates
• Review rental applications and audit lease files
• Implement and maintain lease expiration matrix in accordance with established policies
• Compiles weekly leasing reports and prepares marketing plans, leasing strategies, and pricing adjustments to present to Ownership
• Proactively address upkeep needs; walks all units prior to the first showings of the day
• Other ad hoc duties as instructed by Ownership and Community Manager
  QUALIFICATIONS:
  • Insatiable drive to deliver exceptional customer service in all situations
  • Relevant sales management experience, or applicable experience in hospitality, property management, or retail
  • Familiarity with sales CRM software required; familiarity with property management software for managing rent payments, maintenance requests, and other inquiries helpful but not required
  • Tech savvy; able to manage data in multiple systems, including CRM, intercom, package lockers, calendars, and common area displays
  • Able to consistently craft grammatically correct and personably written emails, flyers, and other notices
  • Embraces strategic guidance, problem-solving and new ideas
    REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS:
    • ---Real Estate license as required by state regulations - preferred
      PHYSICAL DEMANDS
      • Must be able to lift up to 15lbs. on an occasional basis. Ability to tour the property with prospects on a regular basis is required.
        WORKING CONDITIONS
        • General office conditions. May be exposed periodically to weather elements when touring the property.

Keywords: The X Company, Aurora , Leasing Manager, Executive , Aurora, Colorado