Client Services Manager

Company: QuickBox
Location: Aurora
Posted on: January 11, 2021

Job Description:

Description: Quick Box Fulfillment is looking for a seasoned Account Manager to manage an existing book of clients. The Client Services team is responsible for all communications to the Quick Box client base. As part of the team you will be responsible for advocating for client needs throughout internal departments and ensuring deliverables are met on time. This is a great opportunity for someone looking to join a growing company focused on providing fast, friendly and accurate service. The diverse backgrounds of our management and ownership team will provide exposure to multiple facets of business and fulfillment/warehousing. Essential Duties & Job Functions:

• Ability to strategically manage all aspects of client relationship and communication, providing excellent service and maintaining client satisfaction through critical problem solving and decision-making skills.
• Document and track internal metrics according to client SLAs to drive performance.
• Advocate for clients across operational departments and make proactive recommendations to gain economic and operational efficiencies on behalf of client and Quick-Box.
• Understand the impact of client needs on operational departments and effect on planned labor and resources.
• Provide ongoing client facing program summaries, business reviews, analysis, recommendations, PO trending etc.
• Develop relationships with clients to realize the value of contracted services.
• Ability to recognize up-sell opportunities and collaborate with Business Development to ensure client needs are met . Requirements: Mandatory:
  • Must have fulfillment experience
  • Highschool diploma or GED
  • Critical and Strategic Thinker
  • Works well in Team environment
  • Willing to contribute ideas and feedback
  • Ability to learn on the go and pickup processes while in flight
  • Self-starter with excellent follow-through
  • Dependable, punctual and possess a positive attitude
  • Ability to clearly communicate
  • Extremely organized Preferred:
    • Bachelors degree or equivalent preferred
    • Strong computer and word processing skills, including Microsoft applications
    • Experience with Customer Relationship Management (CRM) software preferred PM20

Keywords: QuickBox, Aurora , Client Services Manager, Executive , Aurora, Colorado