Admissions & Customer Experience Representative
Company: U.S. Career Institute
Location: Fort Collins
Posted on: April 3, 2026
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Job Description:
Admissions & Customer Experience Representative At U.S. Career
Institute , we don’t just enroll students—we help people take the
first step toward a better future. As a leader in online career
training for over 40 years, we’re looking for a driven, high-energy
Admissions & Customer Experience Representative to join our
hybrid-remote team. If you’re passionate about helping others,
thrive in a fast-paced environment, and enjoy meaningful
conversations that can change lives, this role is for you. What
You’ll Do Be the first point of connection for prospective
students—guiding them through their education journey via inbound
and outbound calls, email and SMS Texting Respond to inquiries and
manage leads using our CRM system with accuracy and care Clearly
communicate program details, career outcomes, and enrollment steps
Ensure all interactions align with federal, state, accreditation,
and institutional guidelines Build trust with prospective students
by delivering a supportive, informative, and positive experience
What You Bring 1–2 years of customer service or sales experience
Strong communication skills—both written and verbal—with excellent
grammar and professionalism Ability to thrive in a high-volume,
fast-paced call center environment Strong organizational skills
with the ability to multitask and adapt to changing priorities A
collaborative mindset and the ability to work both independently
and as part of a team A genuine passion for helping people achieve
their goals What We Offer Remote work flexibility with occasional
in-person trainings Daytime schedule, Monday–Friday Starting pay:
$20/hour minimum Comprehensive benefits package including health,
dental, vision, and 401(k) The opportunity to make a real
difference in people’s lives every day About Us U.S. Career
Institute is based in Fort Collins, CO, and has been helping
students build better futures for more than four decades through
flexible, career-focused online education. U.S. Career Institute is
an Equal Opportunity Employer (EEO).
Keywords: U.S. Career Institute, Aurora , Admissions & Customer Experience Representative, Customer Service & Call Center , Fort Collins, Colorado
