Veterinary Receptionist
Company: Valley Veterinary Care
Location: Aurora
Posted on: January 20, 2023
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Job Description:
General Description of Position: The receptionist is responsible
to check-in patients and providing great customer service at the
front of the house. very specific duty of the receptionist is to be
able to differentiate the difference between an emergency and a
routine office visit. Since the veterinary reception is the main
means of communication between the medical staff and the clients,
it is his or her job to communicate to the vet or vet techs any
emergencies that walk through the door. Other tasks may involve
keeping the waiting area clean and well organized, locking up at
the end of the day, calling to confirm appointments and collecting
and sending mail. Upon hiring, all new employees will be subject to
a 90-day probationary period during which time employment may be
terminated as determined by management. All requirements are
subject to change by the employer at any time. Reports to:
Receptionist Manager/Hospital Manager RECEPTIONIST DUTIES: Provide
top-notch customer service. Being attentive to client and pet
needs. Identify and work compassionately with clients in various
emotional states. Work patiently with distressed, frustrated or
disgruntled clients. Answer and triage phone calls from clients.
Schedule appointments and schedule procedures. Check-in clients.
Monitor client flow from check-in to discharge. Monitor schedule
and flow. Client call backs. Managing record requests between other
hospitals and specialty practices. Fill prescriptions. Ensure that
daily deposits balances and accurate. Discharge patients. Client
education. Assist in cleaning the hospital including but not
limited to: keeping reception desk area and lobby clean and
sanitary, taking out the trash and recycling, laundry, cleaning
floors, bathrooms, exam rooms, kitchen and kennels if needed.
Process payment transactions. Maintain proper documentation in the
electronic medical record. Relay appropriate information to/from
clients to doctors and/or management. Computer skills: Able to use
Windows based computer systems, word processing, email, web search
and other skills needed to effectively use the practice management
software program. WORK ENVIRONMENT: Small animal hospital, work in
front and back of hospital, high level of client interaction.
Potential for exposure to zoonotic diseases and possible hazardous
materials. FULL TIME BENEFITS: Medical InsuranceVision
InsuranceDental Insurance401KVeterinary/Pet DiscountsContinuing
Education Requirements: None at this time Exempt or Non-exempt
Status: Non-exempt position PI201648951
Keywords: Valley Veterinary Care, Aurora , Veterinary Receptionist, Administration, Clerical , Aurora, Colorado
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