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Company: Anthem Memory Care
Location: Aurora
Posted on: November 16, 2021

Job Description:

: Monday - Thursday 2pm - 6pm: GENERAL STATEMENT OF POSITION: This position is a multi-faceted position, requiring excellent customer service awareness and follow through in many areas and all aspects of our business.: REPORTS TO: Executive Director: ESSENTIAL FUNCTIONS: The following duties are normal for this position. These are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned. * Know and understand the vision, purpose, values and goals of Anthem Memory Care. * Responsible to provide "5 star" customer service to all customers whether in person, via computer, or on the phone. * Keep residents informed about activities and special functions. * Maintains reception area/lobby and reception desk. Maintains all office machines and assists others with their use. Keeps reception area free of clutter, organized and presentable. * Know and understand the principles of Anthem Memory Care, including concepts such as the "FISH" philosophy and the service standards that are integrated into our everyday work culture. * Be actively involved in providing "5 star" customer service using the "FISH" philosophy and other tools to do so. * Participates in all departments that use radios, pagers as a form of communication. * Maintains all office master forms, lists and tracking systems used for daily operations. * Attend all staff meetings and in services to keep informed and engaged. * General question answering for a variety of items---what activities are going on, when outings are schedules, where particular staff members are, maintenance service, directions to facility, etc---. * Follow written policy and procedure pertaining to resident rights as well as resident abuse procedure. * Keeps all information in regards to residents/staff confidential. MINIMUM TRAINING AND EXPERIENCE: Ability to read, speak and understand English sufficiently to follow directions and communicate with supervisor, co-workers and residents; some housekeeping experience is desirable but not essential, since on-the-job training will be provided. CERTIFICATION AND CLEARANCE REQUIREMENTS: * Background check Salary: * $14-$19 doe About Us Anthem Memory Care is guided by a single purpose: To engage, protect, and love people living with memory loss. We are committed to sustaining a safe, active, and loving environment; to give our families peace of mind; to be patient, seeking to understand those living with memory loss; to provide each Anthem team member the opportunity for personal and professional growth, and to be respectful, trustworthy, and good stewards in all we do.::

Keywords: Anthem Memory Care, Aurora , Receptionist, Administration, Clerical , Aurora, Colorado

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