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Senior Manager Margin Assurance Operational Analysis

Company: DISH
Location: Aurora
Posted on: June 25, 2022

Job Description:

Department Summary

DISH is transforming the future of connectivity. We're doing it by building the country's first virtualized, standalone 5G wireless network from scratch. The foundation of a connected world, it's a network free of the limitations of the past, and flexible enough to satisfy all the social, economic and transformative needs of the changing world. Equipped with Boost Mobile and its 9 million customers as the newest part of the DISH brand, we're setting our sights on competing in the prepaid and postpaid retail wireless market as the nation's fourth facilities-based mobile carrier.

We are driven by curiosity, pride, adventure, and a desire to win - it's in our DNA. We're looking for people with boundless energy, intelligence, and an overwhelming need to achieve to join our team as we embark on the next chapter of our story.

Opportunity is here. We are DISH.

At DISH, our technology teams challenge the status quo and reimagine capabilities across industries. From product development to software design to big data and beyond, our people play vital roles in connecting consumers with the products and platforms of tomorrow.

Job Duties and Responsibilities

The Senior Manager Retail Wireless Operational Analysis is responsible for the reporting and analysis to support all aspects of the DISH Retail Wireless IT group and reports to the Director of Retail Wireless Technology, Margin Assurance Systems. The primary function of this role is building a team that will develop and maintain our reporting and analytics to support a broad range of IT operations.

Other primary responsibilities include:

  • Develop reporting for Network Settlement costs including overall network costs, settlement of network cost elements and analysis of cost risks and key customer usage areas
  • Develop reporting for fraud monitoring including usage and subscription as well as device analytics for cost impacts and remediation support
  • Develop reporting for Revenue Assurance analysis for new and existing users matching revenue to costs and expected profitability as well as supporting independent new product launches
  • Track KPI's and operational metrics via executive dashboards
  • Assist in Product Business Case and analysis for new Retail Wireless IT systems or enhancements
  • Product reporting and use case analysis for Retail wireless systems
  • Ad hoc operational analysis and reporting
  • Project tracking and capitalization management
  • Forecasting impact of subscriber growth on technology costs/contracts
  • Management of Third Party Services agreement costs
  • Acquisition integration and cost analysis support
  • Coordination with Corporate Finance for aggregated reporting
  • Attract, retain and develop a high performing team

    Skills, Experience and Requirements

    • Bachelor's degree (MBA preferred), or equivalent combination of experience
    • 6+ years experience leading, managing, and developing high performing teams
    • 7+ years experience in Wireless and/or Telecom Industries
    • Experience with advanced economic and operational analysis
    • Experience in Tableau or similar dashboard technology
    • Experience building business cases and complex modeling
    • Experience working in a highly automated agile environment
    • Self-motivation with strong, proven, analytical and problem-solving skills
    • A constant learner mindset with the drive to creatively think outside the box and innovate.
    • Have empathy for users and are interested in understanding the human impact of the work across all cultures and walks of life
      Salary Range

      Compensation: $140,250.00/Year - $189,750.00/Year
      Benefits

      From versatile health perks to new career opportunities, check out our benefits on our careers website .

      Employment is contingent on Successful completion of a pre-employment screen, which may include a drug test.Required
      Preferred
      Job Industries
      • Customer Service

Keywords: DISH, Aurora , Senior Manager Margin Assurance Operational Analysis, Accounting, Auditing , Aurora, Colorado

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