Help Desk Support I HYBRID
Company: Computer Consultants International
Location: Golden
Posted on: April 26, 2024
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Job Description:
Period of Performance: 5 months.
Location: Golden, Colorado (HYBRID). Candidate must be local.
Description Provides support to end users on a variety of issues.
Identifies, researches, and resolves technical problems. Responds
to telephone calls, email and personnel requests for technical
support. Documents, tracks and monitors the problem to ensure a
timely resolution. May require an associate degree in a related
area and at least 1 year or equivalent experience in the field or
in a related area. Has knowledge of commonly used concepts,
practices, and procedures within a particular field. Relies on
instructions and pre-established guidelines to perform the
functions of the job. Primary job functions do not typically
require exercising independent judgment.
Answer call center phones in a friendly, helpful and professional
manner. Open a ticket for support and provide that support once
trained. Create new network user accounts per procedure, Disable
network accounts per procedure. Update Microsoft exchange
information per procedure based on information supplied. Work
tickets assigned in the queue and assist with assigning tickets to
others in the team. Must be very customer service oriented, enjoy
working with users to solve their issues over the phone primarily
and in person when assigned. Adept at asking questions to better
support the user with process and procedures. Must be a team
player.
Temporary position only. Must live local. Must be able to work from
home on Fridays. Must be able to interview in person. Must be able
to take CJIS certification training/exam.
Keywords: Computer Consultants International, Aurora , Help Desk Support I HYBRID, Other , Golden, Colorado
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