Front Desk Manager
Company: Crescent Hotels & Resorts
Location: Englewood
Posted on: May 8, 2024
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Job Description:
Description
JOB OVERVIEW: Supervise the daily operations of the Front Desk
staff to maximize revenues and profits while attaining optimal
guest satisfaction. ESSENTIAL JOB FUNCTIONS: -Interview, hire,
train, recommend performance evaluations, resolve problems, provide
open communication and recommend discipline and/or termination when
appropriate. -Respond to guest's special requests, needs, problems,
issues and concerns and accommodate groups to ensure optimal levels
of guest satisfaction and repeat business. -Implement company
programs and supervise the daily operations of the Front Desk to
comply with SOPS and LSOPs, maximize revenues, and motivate
associates to ensure an optimal level of quality service and
hospitality are provided to the hotel customers. -Supervise the
Guest Service Agents. -Remain calm and alert, especially during
emergency situations and/or heavy hotel activity, serving as a role
model for clerks and other employees. Resolve customer
complications and complaints by conducting thorough research of the
situation and determining the most effective solutions. Make
decisions and take action based on previous experience and good
judgment, sometimes revising approach to accommodate unusual
situation. Authorize revenue allowances to remedy problems only
after other alternative solutions have been offered. -Comply with
attendance rules and be available to work on a regular basis.
-Perform any other job related duties as assigned. REQUIRED SKILLS
AND ABILITIES: Must have the ability to communicate in English.
Self-starting personality with an even disposition. Maintain a
professional appearance and manner at all times. Can communicate
well with guests. Must be willing to "pitch-in" and help co-
workers with their job duties and be a team player. Ability to
effectively deal with internal and external customers, some of whom
will require high levels of patience, tact and diplomacy to defuse
anger and collect accurate information and resolve conflicts. Basic
mathematical skills and considerable skill in the use of a
calculator to prepare moderately complex mathematical calculations
without error. Ability to access and accurately input information
using a moderately complex computer system. Ability to stand, walk
and continuously perform behind the front desk. Ability to observe
and detect signs of emergency situations. Ability to communicate
verbally and in writing and prepare complex reports of room
availability and revenues generated. Ability to establish and
maintain effective working relationships with associates, customers
and patrons. PERFORMANCE STANDARDS Customer Satisfaction: Our
customers are what we are about. One of the keys to a positive
guest experience is positive interaction with Crescent staff. It is
essential that you remain professional at all times, and that you
treat all guests and associates with courtesy and respect, under
all circumstances. Every Crescent associate is a guest relations
ambassador, every working minute of every day. Work Habits: In
order to maintain a positive guest and associate experience, your
work habits should always meet and strive to exceed hotel standards
for work procedures, dress, grooming, punctuality and attendance.
You should be adaptable to change in your work area and in hotel
procedures with a willingness to learn new skills and/or improve
existing ones, have the ability to solve routine problems that
occur on the job and ask for help whenever you are not sure how to
do something. Safety & Security: The safety and security of our
guests and associates is of utmost importance to Crescent. Every
Crescent associate should adhere to the hotel security policies and
procedures, particularly regarding key controls, lifting heavy
objects, using chemicals, and effectively reporting safety hazards
and safety concerns. Pay Rate: $52,000.00 to $62,000.00 Based on
Experience Full Time Position Benefits Medi al, Dental, and Vision
Insurance Hotel Discounts Paid Time Off (vacation, sick,
bereavement, and Holidays) 401K Match And More! Application
Deadline: June 30, 2024, or until the position has been filled.
NOTE: This description excludes non-essential and marginal
functions of the position that are incidental to the performance of
the fundamental job duties. Furthermore, the specific examples in
each section are not intended to be all-inclusive. Rather, they
represent the typical elements and criteria considered necessary to
perform the job successfully. Other job-related duties may be
assigned by the associate's supervisor. Furthermore, this
description is subject to change, in the sole discretion of the
Company, and in no way creates an employment contract, implied or
otherwise; each associate remains, at all times, an "at will"
associate.
Equal Opportunity Employer/Protected Veterans/Individuals with
Disabilities
The contractor will not discharge or in any other manner
discriminate against employees or applicants because they have
inquired about, discussed, or disclosed their own pay or the pay of
another employee or applicant. However, employees who have access
to the compensation information of other employees or applicants as
a part of their essential job functions cannot disclose the pay of
other employees or applicants to individuals who do not otherwise
have access to compensation information, unless the disclosure is
(a) in response to a formal complaint or charge, (b) in furtherance
of an investigation, proceeding, hearing, or action, including an
investigation conducted by the employer, or (c) consistent with the
contractor's legal duty to furnish information. 41 CFR
60-1.35(c)
EOE/AA/Disabled/Veterans Crescent Hotels & Resorts is an equal
opportunity employer committed to hiring a diverse workforce and
sustaining an inclusive culture. Crescent Hotels & Resorts does not
discriminate on the
Keywords: Crescent Hotels & Resorts, Aurora , Front Desk Manager, Executive , Englewood, Colorado
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